Terms & Conditions
CHH TECH INNOVATORS SDN. BHD. (202401047783 / 1593629T)
Email: info@chhtech.shop
1. Definitions
"Company", "We", "Us": CHH TECH INNOVATORS SDN. BHD.
"You", "Customer": anyone accessing or using our platform or services.
"Services": Any digital or consultancy services provided via our platform.
"Credits": Prepaid tokens used to purchase services.
2. Account & Payment
You must register and maintain true and current account details.
Credits are non-refundable and must be fully paid—no deductions for taxes or fees are allowed.
All payments must be cleared before service delivery.
3. Placing Orders
Orders require complete and accurate information as requested.
You are fully responsible for the materials you provide—quality and clarity affect the service outcome.
4. Cancellation Policy
Orders may only be cancelled if no work has commenced.
Once work begins, credits are forfeit and not refundable.
5. Service Delivery & Approval
Completed work is delivered via platform notification or email.
You have 120 hours (5 days) to approve or dispute the work.
Silence after 120 hours constitutes deemed approval and finalizes the order.
6. Rejection & Corrections
If the service does not meet your specified requirements and you reject it within 120 hours, we will evaluate within 1 working day.
If your rejection is valid (i.e., the work fails to meet the specifications you provided), we will either correct the work or refund your credits.
Our total liability is limited to these corrections or credit refund only.
7. Service Availability & Disclaimers
We do not guarantee any specific individual will perform the service.
Delivery timelines are estimated—not guaranteed—and cannot be used as a basis for rejection.
8. Personal Data & Privacy
Our handling of your data is governed by our Privacy Policy.
The full name, company registration number, address, and contact details you provided above fulfill PD(EETT)A Regulations 2012 requirements for clarity on website terms.
9. Intellectual Property
You grant us a non-exclusive, royalty-free license to use any materials you submit to provide our services.
All original materials we provide, including corrected work, remain our property unless otherwise agreed in writing.
10. Limitation of Liability
We are not liable for any indirect, incidental, or consequential losses including lost profits, data or business interruption.
Where liability cannot be excluded by law, our maximum liability will not exceed the total credits or fees paid for the affected service
11. Governing Law & Dispute Resolution
These Terms are governed by Malaysian law.
Any disputes will be resolved through negotiation; if unresolved, they will be referred to Malaysian courts, with jurisdiction based in Kuala Lumpur.
Arbitration is also an option if both parties agree.
12. Force Majeure
We are excused for non-performance or delays due to causes beyond our control, including natural disasters, technical outages, or third-party disruptions.
13. Changes to Terms
We may update these Terms at any time. Changes take effect when posted on our site and your continued use implies acceptance.
It is your responsibility to review them before placing orders.
Your Commitments
- Keep your account details accurate.
- Provide clear instructions and materials.
- Review deliverables within 120 hours.
- Understand credits are non-refundable once work begins.
By using chhtech.shop or our services, you agree to these Terms. If you have questions or need clarification, please contact us:
info@chhtech.shop